FAQ’s

Can I pay my bills on-line?

This feature is available through our patient portal. Although we are owned and operated by VCU Health Community Memorial Hospital, please do NOT attempt to pay your physician bill by using the VCU Health CMH website.

How do I obtain a prescription refill?

To obtain a prescription refill, please bring all medications with you to your scheduled office visit. If medications are not refilled at that time, you may have to wait up to 48 hours before your refill can be completed.  It is important you bring all medications to every office visit.

What do I need to bring with me to my appointment?

You should bring your insurance card, co-pay and/or account balance payments, and all medications you are taking as well as any over-the-counter medications.   If you choose not to bring the actual bottles, you can elect to bring an updated list.  The list should include the name of the medication, dosage (mg or ml), and how often you are to take the medication.

What if I have a question after hours?

After normal office hours, urgent calls are handled by the provider on-call.  To reach the provider on call you should contact VCU Health CMH Operator at 434-447-3151, option 0.  For emergencies, you should go to the nearest Emergency Room.  For questions of a non-urgent nature, you should call our office during regular business hours.

Am I required to pay a deposit if I have surgery?

If you are a self-pay patient (no insurance) you are required to pay a portion of the charge before the nurse can schedule your surgery when it is non-emergent.  You will also need to contact VCU Health Community Memorial Hospital (CMH) to discuss down payment for the hospital charges as we cannot help you with that portion of your bill.

If you are a patient that has insurance, you are not required to pay a down payment as we will file your insurance(s) and you will be billed accordingly.

Is there a charge for obtaining my medical records or forms completion?

Yes, there is a minimal administrative charge for requests to complete forms and for personal requests of medical records.